A New
year inspires hope and expectations for positive change in business and
life. But at the end of the first quarter this optimism sometime falls
short. Many remains overwhelmed with immediate tasks and problems no
different from the preceding years. So this is the challenge to you to
stop doing the same things continuously. It the year of stepping away
from insanity into a plan that works.
"Too many business owners focus solely on their profit-and-loss statements," says Dave Lavinsky, co-founder of Growthink.
Since 1999 Growthink has helped its clients raise more than one
billion dollars in funding to grow their businesses. "It's critical to
focus more on the business assets," Lavinsky says. "What's going to
allow you to expand your reach and grow your company?" he asks.
To
develop and execute a business plan that will work for you in this New
Year, Lavinsky, who an internationally renowned expert in the fields
of business planning, capital raising, and new venture development,
suggests focusing on assets like your client base, new employees,
systems, and partnerships. "Putting your attention purely on profits
can take you off track. More profits are nice, but more clients can be
leveraged for significant future growth," he says. Focusing on
deliverables is certainly important, but planning and execution is what
will grow your client base, thus your company.
Lavinsky
cites the following elements as key points in an effective business
plan if that plan is intended as a blueprint to grow your business. He
reminds us that if you aim to use your business plan to attract
investors, there are many other financial pieces that you need to
include. Make sure to visit GrowThink to learn more about those.
Mission Statement:
Lavinsky
notes that most businesses either don't have a mission statement or
they make it so general that it has no meaning. Think about what you're
trying to achieve and include that big vision in your mission
statement. Take a look at Growthink's mission statement as a great model.
SWOT Analysis:
a comprehensive SWOT analysis (assessing company strengths, weaknesses, market opportunities and market threats) is critical to assess your opportunities, generate ideas and focus on which to go after.
a comprehensive SWOT analysis (assessing company strengths, weaknesses, market opportunities and market threats) is critical to assess your opportunities, generate ideas and focus on which to go after.
Marketing Strategies:
Take
a good look at your current marketing strategies. In Lavinsky's
experience, most entrepreneurs use only one channel to market their
business. "Dig deeper and use different strategies," he says. "Do you
use only radio advertising? Spread out your marketing dollars and
include things like direct mail, pay per click, print advertising, and
other marketing resources rather than just one avenue." Lavinsky
suggests that you try a new channel each month and by the end of the
year you will have another valuable business asset: proven knowledge of
which marketing tactics work and those that don't.
Company Goals:
Set
goals for a five-year target point. What income level do you plan on
achieving in that time? Will you sell the company, remain at the helm,
or go public? Plot your course, and then break down your goals and
strategies into a one-year plan. Which opportunities are best to
execute this year in order to achieve your five year goals?
Business Asset Goals:
Formulate
projections on customer count, employee count, training, new equipment
and other expenditures, like a new facility or office expansion. Be
prepared for growth.
Key Performance Indicators:
Most
entrepreneurs don't track things like visitors to their website,
customers in the store, the percentage of sales in the store vs. the
website, upsell percentages, number of sales, sales closed, proposals
issued, etc. It's crucial to keep detailed metrics so that you can
analyze problems. Don't simply look at those top line figures in your
P&L, study your KPIs as well. For instance, if your team didn't
upsell enough, it may be time to create new sales scripts. For example,
if your website isn't converting enough sales, it's time to explore a
different conversion tactic.
When
determining what to include in your KPI details, Lavinsky recommends
that you ask yourself these two simple questions: Of my top five direct
competitors, which one would I purchase if I could? Then, what would I
want to know to determine the best buy? So, for instance, would you
purchase the company with the highest sales conversion rate, best Web
stats, perhaps the most stable customer base? Now create a tracking
method for those key factors, which are apparently very important to
you.
Target Audience:
Define
your customer in detail to maximize your marketing efforts. "Create
your customer avatar," says Lavinsky. "Explore what is important to
them, the real reasons they do what they do, and their key problems."
Also include demographics such as gender, age, race, geographic
location.
With
your customer avatar well defined, you can find publications, radio
shows, blogs and other well-targeted means to reach out to your
customer. You can speak to them more effectively and achieve a much
higher conversion rate. Be as specific as possible. Remember the 80/20
rule; 20 percent of customers represent 80 percent of profit. Who is
your 20 percent?
Getting
too niche? Lavinsky would ask you if you'd rather be a sardine in the
ocean or a whale in a pond. "Niche down," he says, "and own your
market. Once you do this you can grow into other markets." Also
remember that you will still be serving people outside of your niche,
it isn't as limiting as you may believe. Lavinsky reminds us that it is
easier to start small and expand later.
Facebook
is a great example of this is. It started at Harvard, and then
expanded to other ivy leagues and eventually into the general
populace.
Competitive Analysis:
Lavinsky
stresses the importance of being prepared for the
inevitable—competitive challenges. "Take a good look at your
competition and define what steps they could take that would really
frighten you. Imagine the worst case scenario and ask yourself if you
could deal with it or if your business would be massively hampered," he
says. The next step is to determine what you could do under your
current circumstances to pre-empt it. "Make the assumption that they’re
really good at strategy and that they do smart things," suggests
Lavinsky. "Then make contingency plans."
If
your competition acquires another company as a part of their growth
strategy, for instance, what can you do now to control the impact of
such a move? Again, selecting a well-defined niche and becoming known
as the best provider in that industry would help to mitigate that risk.
Define your team:
"Even
solopreneurs should have a team," Lavinsky says. "Don't try to do it
all on your own." Consider your virtual assistants and other outside
contractors, or employees if you have them. Where do you want them to
be one year from now? What skills will they have developed? What
training or mentoring is necessary to get them there? Is there anyone
who’s not working out? Who do need to grow your company? How can you
get those resources in place?
Operations Plan:
Finally,
Lavinsky cites the importance of an operations plan. Looking at your
five-year plan and what you want to accomplish, define your marketing
strategies, any additional services or products to offer, and all of
your key initiatives for the year. Lavinsky suggests creating a Gantt
chart, so that you have a visual for each project.
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